Legal
Privacy Policy
How Asante Medhealth protects your personal information.
Effective Date: 1 January 2025
Asante Medhealth ("we", "our", "us") is committed to protecting the privacy and confidentiality of your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
Information We Collect
When you visit our practice or use our website, we may collect the following personal information:
- Full name, identity number, and date of birth
- Contact details including phone number, email address, and physical address
- Medical aid details and membership information
- Medical history, diagnoses, treatment records, and test results
- Next of kin or emergency contact details
- Website usage data through cookies and analytics
How We Use Your Information
Your personal information is used to:
- Provide medical care and treatment
- Process medical aid claims and billing
- Communicate appointment reminders and health information
- Comply with legal and regulatory obligations
- Improve our services and patient experience
Information Sharing
We do not sell, rent, or trade your personal information. We may share your information with:
- Medical aid schemes for claims processing
- Laboratories and specialist referral providers for continuity of care
- Regulatory bodies when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All patient records are stored securely and access is limited to authorised healthcare personnel.
Your Rights Under POPIA
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information where legally permissible
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator
Contact Us
For any privacy-related queries, please contact us at:
Asante Medhealth
4 Main Reef Road, Dunswart, Boksburg, 1459
Phone: 061 376 2010
Email: info@asantemedhealth.co.za
Don't Wait — Your Health Matters
Ready to Take Charge of Your Health?
Book a consultation with Asante Medhealth in Dunswart, Boksburg. We are open six days a week and accept all medical aids. Your wellbeing is our priority.